10Feb/106
Phones Make Me Sneeze
And it hurts my GeekArm to hold one to my ear. For the most part they are a silly and outdated tool, especially for those of us who spend our time doing web marketing stuff all day. There are two reasons why I prefer email over phones with my day-to-day work @AvantLink, and they are basically the same thing.
- Self-documentation. With a phone call you spend the first ten minutes on small talk, and then by the time it's wrapped up thirty minutes or more have passed. Then (and here's the best part), ten minutes later you can't remember details or a course of action from the call!
- Correspondence history. You can't just say you did something or lie over a digital conversation. Trust me, there are plenty of opportunities in this business to forward a previous correspondence to corroborate your side of a dispute or disagreement.
Of course when it comes down to it, when it's absolutely necessary, I'll get on the phone...kicking and screaming. But I'm not into a scheduled call for the fun of it so don't be surprised if I politely ask: email your questions please. If you have 3-5 questions email them over, I'll answer them one by one. But be warned, for those who insist on a call, don't expect me to ask about the weather. 
Image Courtesy of MirrorCracked
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February 10th, 2010 - 21:24
Ha, now that’s funny. I’m so full of it!
February 11th, 2010 - 16:22
Get yourself a good contact manager, document the call and then you have a follow-up. I understand the efficiency of email but sometimes it takes a call to get the right questions answered.
February 13th, 2010 - 12:32
Contact manager, Schmontac manager
Actually not sure what you mean exactly so let me ask: Do these contact managers record the call, or provide a transcript? Because that’s important to have in order to refer to later when dealing with technical related issues, or when working through steps for an acct configuration, for example.
February 14th, 2010 - 09:36
Like I’ve always said, phones especially mobile phones, are the best and worst things ever invented. Not afraid to turn mine off tho. Voicemail is my contact manager.
March 16th, 2010 - 11:40
Hmmm… we seem to be growing our business through relationships. Relationships sometimes need email, sometimes calls and sometimes (gasp) even face-to-face interaction.
March 16th, 2010 - 13:45
Oh Bah. We’re building our business, too. But for us it’s stated more correctly like: “Business relationships always need prompt, reliable and self-documenting emails, and it’s occasionally a good idea to small talk on phone or face-to-face”